Returns

Are returns free?

If we have sent your package to Germany or Austria, the return is free of charge for you. Please use the return label from DHL (Austria: PostAT) that is included in the package.
Outside of Germany and Austria, we are unfortunately unable to offer free returns. Please send your chargeable return to:

TheGrandHeavyBold GbR
Herzbergstrasse 4
61138 Niederdorfelden
Germany

We strongly recommend sending these returns insured. Would be annoying if something goes wrong.

 

How do I send something back?

If something does not suit you or for some reason you no longer like it, you are welcome to send it back to us. The parts only have to be unworn or unused and originally packed.

And this is how it works:

  • Fill out the return form and state the reason for return
  • Stick the return label on the outside of the package (Germany & Austria only) and hand it in at the nearest DHL / Post office.
  • Unfortunately, an exchange via the return form is not possible. To do this, you have to trigger a new order via the online shop.

 

How long can I send back?

As soon as you have received your delivery, you can send the goods back to us within 14 days after receipt of the goods.

 

When will the refund be made?

We are hurrying. Promised! As a rule, repayment takes place within 14 days after receipt of the return.